Accept all major payment modes and upgrade your customer experience
Make online payments faster, simpler and error-free.
Sell in-store and online seamlessly
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR USING THIS INTERNET BASED PLATFORM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THIS INTERNET BASED PLATFORM.
The domain name www.pinelabs.com, an internet based portal, is owned and operated by Pine Labs Private Limited and/or its Hold Co , subsidiaries, affiliates and authorized service provider (hereinafter referred to as “Pine Labs” or “We” or “Our” or “Us” or “Company”). The domain name is referred to as the “Platform”.
Your access or use of the Platform, transaction on the Platform and use of Services (as defined herein below) hosted or managed remotely through the Platform, are governed by the following terms and conditions (hereinafter referred to as the Terms of Use”), including the applicable policies which are incorporated herein by way of reference. These Terms of Use constitutes a legal and binding contract between you (hereinafter referred to as “You” or “Your” or the “User”) on one part and Pine Labs on the other part.
By accessing, browsing or in any way transacting on the Platform, or availing any Services on the Platform as provided by Pine Labs and its affiliates, You signify Your agreement to be bound by these Terms of Use. Further, by impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Our policies, including the Privacy Policy, which also governs Your visit to the Platform, to understand Our practices, and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions for the purposes of accessing, browsing or transacting on the Platform, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms of Use. Please note that Pine Labs reserves the right to update/ amend these Terms of Use or any other policy included by reference at any time without notice to the User, therefore, You may periodically review this page/link to make sure You have the latest version of the Terms and Privacy Policy (the “Revised Version”). The Revised Version will be effective as of the time it is posted but will not apply retroactively. Your continued use of the Services after the posting of a Revised Version constitutes your acceptance of such Revised Version. Any Dispute that arose before the changes will be governed by the Terms in place when the Dispute arose.
The Platform that facilitates payment technology services including loyalty, rewards and gift card, EMI etc. (herein after referred to as the “Services”). Pine Labs and its affiliates attempt to be as accurate as possible. Any links to other sites via Pine Labs Platform, over which Pine Labs has no control are subject to terms of such links/sites and Privacy Policy of Pine Labs. Pine Labs is not responsible for the availability of such external sites or resources and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.
By using Pine Labs Services You agree to the following disclaimers:
YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" AND THAT YOUR USE OF THE SERVICES SHALL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PINE LABS, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, BRANCHES, SUBSIDIARIES, AND LICENSORS (“PINE LABS PARTIES”) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES INCLUDING MOBILE APPS AND YOUR USE OF THEM. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PINE LABS PARTIES MAKE NO WARRANTIES OR REPRESENTATIONS THAT THE SERVICES HAVE BEEN AND WILL BE PROVIDED WITH DUE SKILL, CARE AND DILIGENCE OR ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT AND ASSUME NO RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES THROUGH THE ACTIONS OF ANY THIRD PARTY, (VI) ANY LOSS OF YOUR DATA OR CONTENT FROM THE SERVICES AND/OR (VII) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. THE PINE LABS PARTIES WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM PINE LABS OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OF USE. UNLESS YOU HAVE BEEN EXPRESSLY AUTHORIZED TO DO SO IN WRITING BY PINE LABS, YOU AGREE THAT IN USING THE SERVICES, YOU WILL NOT USE ANY TRADE MARK, SERVICE MARK, TRADE NAME, LOGO OF ANY COMPANY OR ORGANIZATION IN A WAY THAT IS LIKELY OR INTENDED TO CAUSE CONFUSION ABOUT THE OWNER OR AUTHORIZED USER OF SUCH MARKS, NAMES OR LOGOS.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PINE LABS BE LIABLE TO YOU FOR ANY DAMAGES RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, AND/OR (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES INCLUDING MOBILE APP, AND/OR (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, AND/OR (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVERS, AND/OR (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (VI) ANY LOSS OF YOUR DATA OR CONTENT FROM THE SERVICES, AND/OR (VII) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE PINE LABS PARTIES ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND/OR (VIII) THE DISCLOSURE OF INFORMATION PURSUANT TO THESE TERMS OF USE OR OUR PRIVACY POLICY, AND/OR (IX) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL, AND/OR (X) LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, OR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND PINE LABS ‘S REASONABLE CONTROL. IN NO EVENT SHALL THE PINE LABS PARTIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES WHATSOEVER, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING BUT NOT LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS. THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF PINE LABS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
The Services would be made available to such natural persons who have agreed to use the Platform. To the full extent permissible by applicable law, Pine Labs disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Pine Labs does not warrant that this site, its servers, or email sent from Pine Labs are free of viruses or other harmful components.
By visiting pinelabs.com, you agree that the laws of relevant jurisdiction (“Applicable Laws”), without regard to principles of conflict of laws, will govern the conditions of use and any dispute of any sort that might arise between You and Pine Labs or its affiliates.
As a condition to Your use of the Platform, You must be 18 (eighteen) years of age or older to use or visit the Platform in any manner. By visiting the Platform or accepting these Terms of Use, You represent and warrant to Pine Labs that You are 18 (eighteen) years of age or older, and that You have the right, authority and capacity to use the Platform and agree to and abide by these Terms of Use.
The contents on the Platform including information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content, solely contains content provided by Pine Labs including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals (collectively, “Content”). The Content is the property of Pine Labs and is protected under copyright, trademark and other applicable law(s). You shall not modify the Content or reproduce, display, publicly perform, distribute, or otherwise use the Content in any way for any public or commercial purpose or for personal gain.
These Terms of Use constitute an electronic record in terms of the Information Technology Act, 2000 and rules framed there under, as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.
For the purposes of availing the Services through the Platform, Pine Labs may collect the following personal information from You:
The use/ access of the Platform is only available to natural persons, other than those who are ‘incompetent to contract’ under the Applicable Law of the relevant jurisdictions That is, persons including minors, un-discharged insolvents etc. are not eligible to use/ access the Platform. By accessing or using the Platform, You accept the terms of these Terms of Use and represent and warrant to Pine Labs that you are ‘competent to contract’ under the contract Act and have the right, authority and capacity to use the Platform and agree to and abide by these Terms of Use.
The Platform uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by Pine Labs for the technical administration of the Platform, research and development and for User administration. In the course of optimizing services to You, Pine Labs may allow authorized third parties to place or recognize a unique cookie on the Your browser. Pine Labs does not store personally identifiable information in the cookies. Without prejudice to the foregoing You agree that Pine Labs shall not be held liable or responsible for 'phishing attacks' on You. You may accept or decline the cookies when you access Pine Labs Platform. It is the User’s responsibility to set his/her browser to alert him/her to accept or to reject cookies.
Pine Labs, at its sole discretion, reserves the right to permanently or temporarily suspend Users, to bar their use and access of the Platform, at any time while Pine Labs investigates complaints or alleged violations of these Terms of Use or any Services, or for any other reason.
Pine Labs does not make any representation or warranty as to the use of the Services offered on the Platform. At no time shall any right, title, claim or interest in the Services provided through or displayed on the Platform vest with Pine labs nor shall Pine Labs have any obligations or liabilities in respect of any transactions on the Platform.
You agree and acknowledge that pine Labs shall not be responsible for any claim/ liability/ damages that may arise while transacting and/or procuring Services that have been offered on the Platform.
As part of the Services, Pine Labs provides Content on the Platform targeted at general public for informational purposes only and does not constitute professional advice or recommendations of any kind. Pine Labs and/or its affiliates, accept no responsibility for any legal or financial events or outcomes related to the Services availed through the use of the Platform. Pine Labs makes no warranty that the Services will meet Your requirements, or that the Service(s) will be uninterrupted, timely, secure, or error free. This includes loss of data or any service interruption caused due to technical glitches or by Pine Labs employees/representatives. Pine Labs is not responsible for transmission errors, corruption of data.
The Platform may not be used for illegal purposes. The information provided on the Platform and Services may not be used for any illegal purpose. You may not access our networks, computers, or the information and Services in any manner that could damage, disable, overburden, or impair them, or interfere with any other person's or organisation’s use and enjoyment. You may not attempt to gain unauthorized access to any information or Services, other accounts, computer systems, or networks connected with the Platform, the information, or Services. You may not use any automated means (such as a scraper) to access the Platform, the information, or Services for any purpose. You may not use the Services for any illegal activity or goods or in any way that exposes you, other users, our partners, or Us to harm. Any attempt by any individual or entity to solicit information of any other user is an express and direct violation of these Terms of Use and of applicable law(s), including relevant privacy and security laws and laws prohibiting unfair or unethical business practices.
Pine Labs may, at its sole discretion, suspend User’s ability to use or access the Platform at any time while Pine Labs investigates complaints or alleged violations of these Terms of Use, or for any other reason.
All content included on this Platform, such as text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and products, is the property of Pine Labs or its suppliers and is protected by Indian copyright laws. The compilation of all products on this site is the exclusive property of Pine Labs and protected by Indian copyright laws. All products used on this site are the property of Pine Labs or its suppliers and is protected by Indian copyright laws.
Pine Labs, the Pine Labs logo, and other marks indicated on our Platform are trademarks of Pine Labs or its affiliates. Other Pine Labs graphics, logos, page headers, icons, scripts, and service names are trademarks or trade dress of Pine Labs or its affiliates. Pine Labs' and its affiliates' trademarks and trade dress may not be used in connection with any product or service that is not Pine Labs' or its affiliates' as applicable, in any manner that is likely to cause confusion among users, or in any manner that disparages or discredits Pine Labs or its affiliates. All other trademarks not owned by Pine Labs or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Pine Labs or its subsidiary or affiliates.
If you submit material, and unless we indicate otherwise, you grant Pine Labs and our subsidiaries, affiliates, and successors a worldwide, non-exclusive, royalty-free, fully-paid, transferable, irrevocable, perpetual, and sub-licensable right to use, reproduce, modify, adapt, publish, prepare derivative works of, distribute, publicly perform, and publicly display your Content throughout the world in any media for any reason, including to provide, promote, and/or incorporate into the Services. You retain all rights in your Content, subject to the rights you granted to us in these General Terms. You may modify or remove your Content, but your Content may persist in historical, archived or cached copies and versions thereof available on or through the Services.
You grant Pine Labs and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you submit; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Pine Labs or its affiliates for all claims arising from content you supply.
You will not upload or provide Content or otherwise post, transmit, distribute, or disseminate through the Services any material that: (a) is false, misleading, unlawful, obscene, indecent, lewd, pornographic, defamatory, libellous, threatening, harassing, hateful, abusive, or inflammatory; (b) encourages conduct that would be considered a criminal offense or gives rise to civil liability; (c) breaches or infringes any duty toward or rights of any person or entity, including rights of publicity, privacy or intellectual property; (d) contains corrupted data or any other harmful, disruptive, or destructive files; (e) advertises products or services competitive with Pine Lab’s or its partners’ products and services, as determined by us in our sole discretion; or (f) in our sole judgment, is objectionable, restricts or inhibits any person or entity from using or enjoying any portion of the Services, or which may expose Pine Labs, its affiliates or its customers to harm or liability of any nature.
Although we have no obligation to monitor any Content, we have absolute discretion to remove Content at any time and for any reason without notice. Pine Labs may also monitor such Content to detect and prevent fraudulent activity or violations of Our General Terms. You understand that by using the Services, you may be exposed to Content that is offensive, indecent, or objectionable. We take no responsibility and assume no liability for any Content, including any loss or damage to any of your Content. We assume no responsibility or liability for any Content submitted by you or any third Party.
Pine Labs and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our 'Notice and procedure for making claims of copyright infringement' (mentioned below). Notice and procedure for making claims of copyright infringement
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Pine Labs' copyright agent the written information specified on the Platform. Please note that this procedure is exclusively for notifying Pine Labs and its affiliates, that your copyrighted material has been infringed.
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
The use of the Platform involves every Users’ registration information and browsing history being stored and submitted to the appropriate authorities. The consent and procedure for such collection and submission is provided in the Privacy Policy. The other information collected by Pine Labs from Users as part of the registration process is described in the Privacy Policy. The consent and revocation procedures in relation to the same are set out in the Privacy Policy.
The Users are responsible for maintaining the confidentiality of the Users’ account access information and password. The Users shall be responsible for all uses of the Users’ account and password, whether or not authorized by the Users. The Users shall immediately notify Pine Labs of any actual or suspected unauthorized use of the Users’ account or password.
If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Pine Labs has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Pine Labs shall have the right to suspend or terminate such account at its sole discretion.
Pine Labs may disclose or transfer User Information (as defined in the Privacy Policy) to its affiliates in other countries, and You hereby consent to such transfer. Pine Labs shall ensure the same level of data protection that is adhered to by Pine Labs as provided for under applicable law, only if such transfer is necessary for the performance of the lawful contract between Pine Labs or any person on its behalf and the user or where the User has consented to data transfer.
By accepting these Terms of Use and by registering on the Platform, You consent to be contacted by Us You further consent to receive emails, call and messages notifications and information at any time from Us.
Each User is solely responsible for payment of all taxes, legal compliances, statutory registrations and reporting. Pine Labs is in no way responsible for any of the taxes except for its own income tax.
The subscription fees for the Services, if any charged by Pine Labs, could be paid online through the facility made on the Platform. Pine Labs is not responsible for any loss or damage caused to User during this process as these third parties are beyond the control of Pine Labs.
Each User undertakes that it shall not do any act or post, display, upload, modify, publish, transmit, update or share any information that -
You are also prohibited from:
Pine Labs, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person/User in writing or through email signed with electronic signature about any such information, shall be entitled to disable such information that is in contravention of this Clause or any provisions of these Terms of Use. Pine Labs shall be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.
In case of non-compliance with any applicable law(s), rules or regulations, or these Terms of Use or the Privacy Policy by a User, Pine Labs has the right to immediately terminate the access or usage rights of the User to the Services and to remove noncompliant information.
When You use the Pine Labs Platform, You agree and understand that You are communicating with Pine Labs through electronic records and You consent to receive communications via electronic records from Pine Labs periodically and as and when required. Pine Labs may communicate with You by email or by such other mode of communication, electronic or otherwise. You specifically agree that Pine Labs shall not be responsible for unauthorized access to or alteration of Your transmissions or data, any material or data sent or received or not sent or received. Further, Pine Labs will make best efforts to safeguard the confidentiality of Your personally identifiable information available with it, but transmissions made by means of the internet cannot be guaranteed or made absolutely secure. By using this Platform, You agree that Pine Labs shall not be liable for disclosure of your information due to errors in transmission or unauthorized acts of third parties. Without prejudice to the foregoing You agree that Pine Labs shall not be held liable or responsible for 'phishing attacks' on You.
Pine Labs reserves the right to modify or discontinue, temporarily or permanently, the Platform or any features or portions thereof without prior notice. Users agree that Pine Labs will not be liable for any modification, suspension or discontinuance of the Platform or any other part thereof.
Pine Labs reserves the right to change or modify these Terms of Use or any policy or guideline, policies or conditions of use of the Platform including the Privacy Policy, at any time in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Platform and You are not liable to receive specific notice of such changes or modifications. Your continued use of the Platform will confirm Your acceptance of such changes or modifications; therefore, You should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to Your use of the Platform.
All disputes will be subject to arbitration at the respective jurisdictions in English by a sole arbitrator appointed by Pine Labs under the laws prevalent in the respective jurisdictions as mentioned herein below. You agree to submit to the personal jurisdiction of the courts located within the said jurisdiction, for the purpose of litigating all claims that arise between You and Pine Labs.
Unless otherwise required by a mandatory law of any jurisdiction, these Terms of Use (and any non-contractual disputes/claims arising out of or in connection with them) are subject to the laws of the state or country listed below, without regard to choice or conflicts of law principles.
Further, You and Pine Labs agree to the jurisdiction of the courts listed below to resolve any dispute, claim, or controversy that arises in connection with these Terms of Use and Privacy Policy as provide on the Platform of the Company and any non-contractual disputes/claims arising out of or in connection with them.
Any action or proceeding by you relating to any Dispute must commence within one year after the cause of action accrues.
If any provision of these Terms of Use is deemed invalid, unlawful, void or for any other reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions.
No provision of these Terms of Use shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by Pine Labs. Any consent by Pine Labs to, or a waiver by Pine Labs of any breach by Users, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
YOU MUST COMMENCE ANY LEGAL ACTION AGAINST US WITHIN ONE (1) YEAR AFTER THE ALLEGED HARM INITIALLY OCCURS. FAILURE TO COMMENCE THE ACTION WITHIN THAT PERIOD SHALL FOREVER BAR ANY CLAIMS OR CAUSES OF ACTION REGARDING THE SAME FACTS OR OCCURRENCE, NOTWITHSTANDING ANY STATUTE OF LIMITATIONS OR OTHER LAW TO THE CONTRARY. WITHIN THIS PERIOD, ANY FAILURE BY US TO ENFORCE OR EXERCISE ANY PROVISION OF THESE TERMS OR ANY RELATED RIGHT SHALL NOT CONSTITUTE A WAIVER OF THAT RIGHT OR PROVISION.
The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of these Terms of Use.
If any User(s) has any grievance, comment, question or suggestion regarding any of our Services, please contact our customer service at 0120- 4033600. If any User(s) has any questions concerning Pine Labs, the Platform, these Terms of Use, or anything related to any of the foregoing, Pine Labs can be reached at the following email address plutus.support@pinelabs.com.
1. You will refrain from engaging in the sale of products and services prohibited/restricted under Terms of Use and shall comply with the provisions therein at all times as available on our website.
In addition, You also agree that:
2. You will offer, at all times, all Payment Methods that are enabled on the terminal as a payment option for customers at your outlet;
3. You will be solely responsible for and bear all risk and liability for products sold at your outlet/store;
4. You will display the all payment/brand logos prominently at your outlet/Stores, as provided by us;
5. In the event You stop using the Services or relationship is terminated as agreed terms, You will delete all information about a customer received under this arrangement;
6. In the event any customers or we need deletion of any data received from us concerning a customer or if the customer asks you to do so, You provide an easily accessible mechanism to adhere to this request.
7. You will provide us with any information or allow us to audit documents related to this arrangement, if we request to verify your compliance with this Agreement.
8. You represents that You own all rights in their name, logo and/or trademark and hereby authorize us, either directly or indirectly, to use the same in any promotional, marketing and/or publicity activities / material in any published, broadcast or electronic forum, and in any medium of advertising, publicity or trade. .
9. DISCLAIMER TO BE APPLICABLE: THE SITE AND THE SERVICES, INCLUDING ALL CONTENT, SOFTWARE, FUNCTIONS, MATERIALS AND INFORMATION AVAILABLE OR PROVIDED IN CONNECTION WITH THE SERVICES, ARE PROVIDED "AS-IS." SOME JURISDICTIONS' LAWS DO NOT ALLOW EXCLUSION OF AN IMPLIED WARRANTY, IN WHICH CASE THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU, AND WE AND OUR AFFILIATES DISCLAIM TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR QUIET ENJOYMENT.
10. You will not, directly or indirectly: (a) disclose or convey any Transaction Information (except you may disclose this information as necessary for you to perform your respective obligations under this Agreement and to comply with the provisions of applicable laws and provided that you ensure that every recipient uses the information only for that purpose and complies with the restrictions applicable to you related to that information); (b) use any Transaction Information for any marketing or promotional purposes whatsoever; (c) contact a Person that has ordered a Merchant Product that has not yet been delivered with the intent to collect any amounts in connection therewith, to influence such Person to make an alternative purchase; (d) disparage us, our Affiliates, or any of their or our respective services or any customer; or (e) target communications of any kind on the basis of the intended recipient being a user of the Payment Partner Site or the Payment Partners Associated Properties.
1. Dynamic Currency Conversion (“DCC”) is selectively offered to Merchant by any applicable Acquiring Bank and not by Pine Labs/Visa/MasterCard.
2. The Merchant will at all times inform and seek consent of cardholder to initiate a DCC transaction.
3. The Merchant will also inform the cardholder on the choice of currencies that is offered and the exchange rate.
4. Merchant indemnifies and shall defend any claim on DCC transaction that maybe initiated by a cardholder.
The use of this application will be specifically subject to Privacy Policy of Pine Labs as available on https://www.pinelabs.com/privacy-policy. You are required to familiarize yourself with the contents of the same.
Please note that to avail service on myPlutus app you need to download this from the Google/ Apple play storeonto your mobile. At the time of registration and/or login, you will be required to provide the following information:
Services provided via this application:
Track your Pine Labs POS application, raise any service requests including paper roll, request for activation of value added services, see your transaction history, view how to product videos etc.
Contact Information
For any grievance, comment, question or suggestion regarding any of our Services, please contact our customer service at 0120-4033600. If you have any questions concerning Pine Labs, this application, these Terms of Use, or anything related to any of the foregoing, Pine Labs can be reached at the following email address plutus.support@pinelabs.com.
Facilitating e-commerce sites and merchants to accept various payment instruments from their customers for completion of their payment obligations without the need for merchants to create a separate payment integration system of their own and enabling the merchants to connect with the respective acquirers.
The Merchant shall provide KYC documents to Pine Labs along with the agreement entered into between the parties and as and when there is a change in the authorised signatory/directors/partners of the Merchant, the Merchant shall duly inform Pine Labs. If the Merchant provides any information that is untrue, inaccurate, incomplete or not current, Pine Labs reserves the right to reject the Merchant’s registration and/ or indefinitely suspend or terminate its account and refuse to provide the services. Further, Merchant agrees to indemnify and keep Pine Labs indemnified from and against all damages, claims and losses resulting from the use of any detail/ information that it supplies to Pine Labs.
Merchant consents and agrees to comply with the rules, guidelines, directions, instructions, requests, etc. (“Guidelines”) made by the Payment System Providers [including but not limited to the Reserve Bank of India (RBI), National Payments Corporation of India (NPCI) etc.] and Card Associations (including but not limited to Visa, Mastercard, Rupay, American Express etc.) from time to time. Merchant expressly acknowledges and agrees that it is assuming the risk of compliance with all applicable Guidelines. Merchant further acknowledges that the Payment System Providers, Card Associations and the issuing banks may also put limitations and restrictions on the Merchant on the number of purchases which may be charged on an individual credit card/debit card account during any time period and reserve the right to refuse to make payments in respect of orders exceeding such limit, at their sole discretion. In addition, the Payment System Providers and Card Associations have the right to reject payments made by the Merchant for any reason whatsoever. In the event of failure to comply with obligations towards the Payment System Providers, Pine Labs may suspend (pending enquiries) or terminate Merchant’s account with immediate effect.
The Merchant acknowledges that Pine Labs, is not guaranteeing any transactions with the customers in any manner whatsoever and the same shall be subject to relevant authorizations being received from various other parties involved in successful completion of an online transaction (such as acquiring banks, issuing bank, Card Associations etc.).
The Merchant shall not at any time require the customers to provide Merchant with any details of the accounts held by them with the Issuing and Acquiring Banks including their passwords, account number, card numbers and PIN. Merchant acknowledges that it shall not store any customer card and such related data in any form or manner whatsoever on its websites/ servers.
Merchant must ensure that the correct line of business is declared under merchant category code (MCC) pertaining to the Merchant and Pine Labs reserves the right to withhold settlements and/ or suspend transactions of the Merchant in case of any mismatch or violation in its MCC declaration.
The Merchant agrees that all refunds and chargebacks shall be the sole responsibility of the Merchant and Pine Labs shall not be liable for any claims or disputes which may arise in connection thereof. In the event a fraudulent transaction results into a chargeback then the same shall be resolved in accordance with the provisions relating to chargeback as set out under the agreement between the parties. All refunds shall be made to the original method of payment.
Merchant acknowledges that Pine Labs is only providing payment aggregation and collection services to the Merchant in its capacity as an intermediary and all legal and financial responsibility in connection with any customer disputes regarding services, delivery, chargebacks, refunds etc. shall be the sole responsibility of the Merchant.
Merchant acknowledges that Pine Labs will settle payments as per the timeline agreed under the agreement with the Merchant or its sub-merchants or both, as the case may be. The Merchant will bear and be responsible and liable for payment of all relevant taxes in relation to the payments made to Pine Labs for services availed in accordance with these terms.
If Merchant has opted for subscriptions services through which its customers may set up standing instructions to charge their chosen payment method (such as credit card, debit card or bank account) as per the billing cycle communicated by Merchant to Pine Labs, then as per the Merchant’s consent the relevant amount will be charged to such payment method as per the billing cycle communicated to Pine Labs and Pine Labs shall continue to follow the standing instructions until Merchant or the customer terminates the Recurring Payment Instruction.
Further, the Merchant agrees to inform Pine Labs of the revocation by any customer of the standing instructions, in writing, within 7 (seven) days prior to the next instance of charge to the customer enabling Pine Labs to cease processing the Recurring Payment Instruction. In the event of failure by the Merchant to do so, Pine Labs shall not be liable for any charge applied to the customer for that month. Merchant agrees to indemnify Pine Labs against any losses suffered by Pine Labs in this regard.
Where Pine Labs is acting as a technical service provider and Merchant is the token requestor, Merchant acknowledges and agrees that Pine Labs shall have no liability towards the Merchant or any third party for the Merchant's acts or omissions or its failure to comply with applicable laws.
Where Pine Labs is acting as the token requestor on behalf of the Merchant, Merchant acknowledges and agrees that Pine Labs’ role is limited to requesting for tokens on behalf of the Merchant upon obtaining customer consent.
Merchant acknowledges and agrees that in order to allow using the saved card feature, the customer card details must be tokenised. Accordingly, Merchant shall, except in the case of seamless checkout:
Merchant agrees to keep Pine Labs fully indemnified at all times from and against all losses, damages, penalties, etc., incurred by or imposed on Pine Labs to the extent it arises from any breach by the Merchant of these terms or of the Circular, as the case may be.
Merchant shall maintain logs of all instances of obtaining customer consent under applicable laws and of its compliance with the tokenization services and provide the same to Pine Labs on a real time basis or as requested from time to time. Pine Labs shall have the right to audit the Merchant’s compliance with the terms of these Tokenization Services at any time upon notice to the Merchant. Merchant shall be solely responsible for any hashed string storage undertaken by it.
This Terms of Use is between you (“You”, “Your” or “Merchant”) and Pine Labs Private Limited (“we”, “us” or "Pine Labs”). By engaging, using or registering an account for an additional value-added feature viz. Same Day Settlement (“Feature”), You shall be deemed to have accepted these terms. From time to time, we may amend these terms by sending You updates terms via email ID provided by You. Your continued use of the Feature after such updates means that You agree with the revised terms. If You do not agree with any provision or any subsequent amendment, please do not use the Feature.
The Pine Labs AllTap App Terms of Use, Pine Labs Terms of Use of site as updated on https://www.pinelabs.com/terms-of-use and Privacy Policy as updated on https://www.pinelabs.com/privacy-policy shall continue to apply. Provided however, if there is a conflict/ inconsistency between these Terms of Use and the Product Terms and Conditions, the matter shall be referred to Pine Labs and Pine Labs decision shall be final and binding on the Merchant. Should You have any questions or concerns please contact us on the Helpdesk available on the AllTap App.
The process for each Payment Mode transaction for which the Merchant wishes to use the Feature shall be as under:
The Merchant shall, on a Customer choosing an option to make a payment-by-Payment Mode, obtain an Authentication in respect of such Customer.
Pine Labs shall thereafter obtain an Authorization for such Payment Mode transaction attempted to be affected by the Customer.
On completion of Authentication and Authorization, Pine Labs shall prefund the nodal account with an amount equivalent to 95% of the relevant amounts due from the Customer to the Merchant in respect of such Payment Mode transaction (“Purchase Price”, and the amount so pre-funded by Pine Labs is hereinafter referred to as “Pre-funded Amount”), and transmit the Pre-funded Amount, after making the deduction of the applicable service/ convenience fees due to it in respect of the Feature, from the nodal account to the Merchant bank account on the same day i.e. T+ 0 day (or such other timelines as may be communicated to the Merchant via the commercial tab on the AllTap App);
On T+1 day, Pine Labs collects the Purchase Price from the Issuing/Acquiring Institution (as applicable) which amounts shall be transmitted onwards in accordance with sub-clause 2.5 below; and
On receipt of the Purchase Price from the Issuing/Acquiring Institution (as applicable), Pine Labs shall transmit 95% of the Purchase Price from the nodal account to Pine Labs’s designated bank account towards settlement/ adjustment against the Pre-funded Amount, and after making the deduction of the applicable fees due to it in respect of the relevant Payment Mode transaction (other than the fees payable in respect of use of the Feature), transmit the remaining 5% of the Purchase Price from the nodal account to the Merchants bank account on T+1 day (or such other timelines as may be communicated to the Merchant via the commercial tab on the AllTap App).
As and when IMPS is available and offer by Pine Labs to its Merchants all IMPS charges applicable on transactions shall be payable by the Merchant.
By accepting these Terms of Use for the Feature, the Merchant unconditionally and irrevocably agrees, acknowledges and authorizes Pine Labs to hold, receive, disburse and settle funds on Merchant’s behalf. Your authorization irrevocably permits Pine Labs to credit and debit the nodal account in the manner set out in Clause 2 above, including without limitation to: (a) pre-fund the nodal account; and/or (b) on receipt of the Purchase Price from the Issuing/Acquiring Institution (as applicable), transfer an amount equivalent to the Pre-funded Amount from the nodal account to the Pine Labs’ bank account.
Your above authorizations shall be irrevocable and remain in full force and effect until the later of: (a) Your account with Pine Labs is closed or terminated, or (b) Pine Labs have received the Pre-funded Amount and applicable fees and other charges in connection therewith.
The Merchant will bear and be responsible and liable for the payment of all relevant taxes in relation to the payments made under these Terms of Use.
A facilitate/ convenience fee for right to use/avail Feature shall be notified to the Merchant from time to time and may be on monthly, quarterly or annual basis. The Merchant agrees, acknowledges and authorizes Pine Labs to debit the service/ convenience fees for availing the Feature in the manner set out in Clause 2.3 above.
Without prejudice to and in addition to the irrevocable authorization given by the Merchant in favor of Pine Labs to transfer an amount equivalent to the Pre-funded Amount from the nodal account to the Pine Labs’ bank account, the Merchant agrees that payment of the Pre-Funded Amount and other applicable charges and fees to Pine Labs shall be made no later than 15 (fifteen) calendar days from date of the MPR. Sending of MPR via email to registered email id or through the AllTap App shall constitute as date and receipt of invoice.
If the Pre-funded Amount or other sums payable under these Terms of Use are not paid when due, the Merchant shall pay to Pine Labs interest on the outstanding amount at the rate of 2% per month calculated on a daily basis and compounded quarterly from the due date until payment.
For the purpose of payment of the Pre-funded Amount, fees and other charges under these Terms of Use and/or recovery of any amounts due from the Merchant to Pine Labs or lending entities associated with Pine Labs, the Merchant give his unconditional consent and authorize Pine Labs to make direct debit from the existing or any new Merchant bank account from where the Acquirer Bank has issued the TID on the Merchant’s Device by submitting a Direct debit mandate in favor of Pine Labs. The Merchant further authorizes Pine Labs to recover all costs and expenses in the event the payment of any amounts and other monetary obligations are not honored on the respective due dates as per the Direct debit mandate/ACH/ NACH or any other mode as may be notified. If required, the Merchant shall provide a new valid Direct debit mandate form/ ACH/ NACH for debiting the Merchant’s account in the manner as may be required by Pine Labs from time to time.
If Pine Labs determines at any time during the term of the Feature that in order to continue to pre-fund the nodal account it needs to re-assess the credit profile of the Merchant, then the Merchant shall immediately provide information and documents regarding Merchant's ownership, operations and financial position upon request to Pine Labs. In the case of failure/ default by the Merchant in providing such information and documents, Pine Labs reserves the right to withdraw/ discontinue the Feature for such defaulting Merchant, without any further notice.
1. Unless otherwise stated, all reports, data, information, numbers, statistics and other content generated using Analytics shall be the property of Pine Labs Pvt Ltd.
2. You agree and understand that Analytics cannot share the finer details or back up proofs used for generating the reports/analysis.
3. You agree not to misuse Analytics and to only use it in a manner consistent with its stated purpose of analyzing and visualizing data. In particular, you will not use Analytics in a way that is unlawful or may infringe on the legitimate rights of others.
4. By using Analytics you agree to keep all data, reports, content generated herein as confidential and not disclose or share the same with any third party for any reason whatsoever.
1. In-Store Marketing: Merchant participation in the Program will receive coverage in the ‘Pay by Points’ related in-store marketing material which will be deployed at merchant stores and such other channels as may be decided by Pine Labs.
2. Term & Termination: The Pay by points program would continue from the date of signing of this letter until Terminated or deactivation of Plutus terminal at merchant location, whichever is earlier. Either Party reserves the right to terminate this Reward Program for any reason by giving two (2) month’s written notice to the other Party. In all events of termination, both parties shall provide each other all the outstanding amounts, if any, and the said payment shall remain the continuing obligation of the parties till all matters connected therewith are settled.
3. Pine Labs Payments: Timely payments to Pine Labs would be pre-condition to ensure continuity in Pay by Points program, settlement of Merchants and for transfer of payments to program Partners. For the monthly Fixed Program Management Fee, Pine Labs will raise the invoice to the merchant at the end of every month with a 30 day credit period.
1. You agree that the Company may on its products and services, place any content, marketing promotion benefits, advertisements, promotions, listings, bookings etc (including third party content) offered either directly or through its merchants/vendors (“Promotion Materials).
2. You acknowledge and agree that, for products and services availed through these Promotion Materials being offered by its various merchants/vendors, the Company (i) is neither a warrantor nor gives any guarantee, either expressed or implied, (ii) is not liable for any defect or fault, and (iii) shall not be responsible for any claims, post-sale claims, genuineness etc.
3. You agree to handle such issues and disputes directly between You and the Merchant/vendor. You also agree that any such issue or disputes regarding the warranty, guarantee, quality, and service will be addressed as per the terms and conditions of the merchants/vendors.”
(Affordability includes EMIs through Credit cards, Debit cards and NBFCs)
1. Merchant understands that Pine Labs services can enable connectivity to various Issuer Banks/NBFCs who may offer Loan/EMI facility. Merchant agrees such EMI offers are at the sole discretion of Issuer Banks/NBFCs. Pine Labs has no role to play in the same. Such Issuer Banks/NBFCs may charge rates of interest from customers as per their prevailing rates of interest which may change from time to time without any prior notice
2. Merchant agrees to follow the guidelines issued by Reserve Bank of India from time to time in relation to EMI Transactions. Merchant agrees that Pine Labs will not be responsible for any loan defaults of credit/debit card/NBFC card customers as it is a direct transaction between Issuer Bank/NBFC and customer.
3. Minimum & Maximum transaction amount on which EMI can be offered is set as per the limit prescribed by the Issuer Bank/NBFC/OEM.
4. The interest rates are subject to change as informed by relevant Issuer Banks/NBFCs.
5. All service taxes / Government taxes, duties, levies and surcharges shall be charged over and above the interest amount. Pine Labs or Card industry stake holders like Issuer Banks/NBFCs and card association (Visa / Master / Amex / Diner / JCB / Rupay) can print any campaigns / promotional details on the customer charge-slip that gets printed on the Plutus Devices.
6. The Merchant agrees not to advertise / market / publicize in any manner, EMI schemes as "zero percent" / "interest free" in letter and spirit.
7. Merchant shall promote goods & services through EMI-Scheme/loan facility on debit cards issued by certain Issuer bank/NBFCs such as SBI, Axis Bank, ICICI, Federal bank, Mahindra Finance, Zest Money, Tata Capital, Money Tap (may be added in our discretion from time to time) and such facilities shall be provided by the Issuer Bank/NBFC to its customers and cardholders via its Merchant Outlets.
8. Issuer Bank/NBFC in discretion approves/disapproves any EMI Scheme or loan facility, as the case maybe.
9. For Debit EMI only, upon approval from the concerned Issuer Bank, Pine Labs shall undertake a validation transaction of Rs. 1/- via acquiring network for the purpose of authentication of the Customer and collect the remaining loan amount from the Issuer Bank and forward the same to the Merchant’s account after deducting the service fees (as mentioned in agreements executed between parties) and applicable taxes.
10. Pine Labs only facilitates EMI-related cashback offers and schemes on its PoS. For any queries related to credit of cashback or offer details, please reach out to the respective brands/banks.
11. Merchant understands and acknowledges that any offering by Merchant to the customer towards Instant payback/ cashback / discount program (wherein the participating customers would be provided the benefit of instant redemption at the time of purchase of the Goods/ Services subject to fulfilment of applicable terms and conditions) shall be set off upfront from the transaction amount and accordingly the settlement by Pine Labs to the Merchant shall be done with the net amount.
Click here to read detailed terms of use
As it is in all businesses, there are certain categories where no banking facility should be ideally leveraged and as part of the financial industry, Pine Labs also complies with the policy and procedures laid down as per Industry standards. Hence, below category of merchants are restricted from being provided a terminal from Pine Labs. This list will be updated here time to time and will be shared with the Sales leaders.
1. Merchants involved in intangible goods/ unrealistic services (businesses offering treatments that claim to restore beauty/ youth)
2. Where reputational damage can happen to the Acquirer by implication, such as Dance bars, Massage parlours, Escort services, merchant establishments dealing in pornography, Online Adult Membership, Adult Book Stores, Adult Telephone Conversations and other socially unacceptable merchandise / services
3. Miracle cures which includes unsubstantiated cures, remedies or other items marketed as quick health fixes
4. Offensive goods which includes literature, products or other materials that: a) Harms reputation of any person or groups of people based on race, ethnicity, national origin, religion, sex, etc. b) Encourage or incite violent acts c) Promote intolerance and/or hatred.
5. Copyrighted media which includes unauthorized copies of books, music, movies, and other licensed or protected materials
6. Military arms, firearms and ammunitions
7. Pyrotechnic devices and hazardous materials which includes fireworks and related goods; toxic, flammable, and radioactive materials and substances.
8. Selling legal highs (including, narcotics or other psychotropic substances)
9. Tobacco, cigar and cigarettes which includes cigarettes, cigars, chewing tobacco, and related products
10. Counterfeit and unauthorized goods, which include replicas or imitations of designer goods; items without a celebrity endorsement that would normally require such an association; fake autographs, counterfeit stamps, and other potentially unauthorized goods.
11. Lobby groups
12. Casinos and gambling equipment, including “Junket Operators” that arrange gambling tours; Sweepstakes, Lotteries, raffles and gambling outlets etc.
13. Gaming/gambling which includes lottery tickets, sports bets, memberships/ enrolment in online gambling sites, and related content
14. Betting, bookmaking, racing - Car/ Animals
15. Live animals or hides/skins/teeth, nails and other parts etc. of animals.
16. Body parts, which includes organs or other body parts – live, cultured/preserved or from cadaver
17. Endangered species, which includes plants, animals or other organisms (including product derivatives) in danger of extinction
18. Hacking and cracking materials which includes manuals, how-to guides, information, or equipment enabling illegal access to software, servers, websites, or other protected property
19. Prescription drugs or herbal drugs or any kind of online pharmacies which includes drugs or other products requiring a prescription by a recognized and licensed medical practitioner in India or anywhere else.
20. Multi-Level Marketing collection fees or sites using a matrix scheme approach
21. Credit repair companies /debt consolidation firms
22. Money Changers, Remittance Services, Money Transmitter, Check Cashing Business, Currency Exchange
23. Businesses where unscrupulous traders are present (E.g. pawn-brokers, money-lenders etc.)
24. Entities engaged in chit funds / unauthorized financial schemes
25. International merchants not having local presence in India
26. Mining / Oil drilling & refining
Houses of worship (e.g., churches, temples etc. for donations) owned or funded by politically exposed persons, religious organizations or institutions / Charities or Non-profit organizations
27. Merchants operating from mobile offices
28. Merchants engaged in products or services where specific licenses are required to operate by regulatory bodies or local jurisdiction where licenses are not available or are invalid
29. Merchant establishments where the promoter/partner/proprietor/owner’s name appear in the RBI Defaulters/negative list / Bank’s internal negative list or such other list which may be published by the partner bank from time to time
30. Merchants involved in any product or service, which is not in compliance with all applicable laws and regulations whether federal, state, local or international including the laws of India
31. Jewellery merchants
32. Any form of club memberships