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Please read the policy, conditions and process carefully as they contain important information and guidelines for customers & merchants of Pine Labs Private Limited (“Pine Labs/We”) on refund and cancellations.
Pine Labs may amend this process from time to time which shall be updated on its website www.pinelabs.com. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned.
If due to any reason, unavoidable circumstances or beyond the limitations of Pine Labs the order is not deployed then the order will be cancelled and refunded subject to the below terms:
Please do not accept installation of any terminal which is damaged or defective/not working at the time of installation. However once the terminal is installed in working condition no refunds/cancellations will be entertained.
The amount of refund to be made will vary depending on product type, deployment stage, payments, advances etc and shall be in line with Pine Labs process.
Note: Terminal should be returned in working condition and without any breakage/defect as established by Pine Labs team. If any defect found, merchant has to bear the charges of the particular part/ terminal.