Track a Payment Link

Monitor payment link activity, payment status, and conversion performance using the Pine Labs Online Dashboard and APIs.

After sharing a payment link through SMS and email, you can track the complete payment lifecycle — including whether the customer opened the link, initiated payment, completed the transaction, or if the link expired.

Pine Labs Online provides both Dashboard-based monitoring and API-based tracking capabilities to help businesses manage payment operations, customer follow-ups, reporting, and reconciliation workflows efficiently.

Use the merchant_payment_link_reference to map transactions with your internal systems, orders, CRM platforms, or accounting workflows for accurate reconciliation and operational tracking.

You can:

• Track payment link status in real time
• Monitor payment success and conversion rates
• Identify expired or unpaid links
• Reconcile payments using merchant references
• Fetch payment link details using APIs
• Manage payment operations from the Dashboard

Sign Up & Get API Credentials

Before using APIs, sign in to the Pine Labs Online Dashboard and generate your Client ID and Client Secret to authenticate API requests securely.

1. Sign Up — Visit the Pine Labs Online Dashboard and register with your business email.

Create Account

2. Verify Your Email — Confirm your email address through the verification link sent to your inbox.
3. Find Your Credentials — Once logged in, navigate to Settings → API Keys to generate your test-mode API key and secret.
4. Explore the Dashboard — Use the dashboard to view test payments, refunds, settlements, and webhook configurations before going live.

Once your account is ready, you can immediately start integrating hosted checkout, custom checkout, payment links, tokenization, and other Pine Labs Online payment solutions using the UAT environment — no production credentials required.

Track payments in the Dashboard

The Payment Links section in the Pine Labs Dashboard provides real-time visibility into all your payment links:

• Status indicators — See the current state of each link: CREATED, CLICKED, PAYMENT_INITIATED, PROCESSED, CANCELLED, EXPIRED.
• Search and filter — Find links by merchant reference, status, date range, or amount.
• Conversion tracking — Identify which links converted into payments and which were abandoned.
• Payment details — Click any link to see full details including customer info, payment method used, and timestamps.

Track payments with the API

Use the retrieval APIs to check the status of any payment link programmatically. This is useful for automated reconciliation, order fulfillment, and reporting.

Get payment link by ID

Retrieve a payment link using the Pine Labs-assigned payment_link_id:

curl --request GET \
  --url https://pluraluat.v2.pinepg.in/api/pay/v1/paymentlink/{payment_link_id} \
  --header 'Authorization: Bearer <access_token>' \
  --header 'Content-Type: application/json'

API Reference: Get Payment Link by Payment Link ID

Get payment link by merchant reference

Retrieve a payment link using your own merchant_payment_link_reference:

curl --request GET \
  --url https://pluraluat.v2.pinepg.in/api/pay/v1/paymentlink/merchant-reference/{merchant_payment_link_reference} \
  --header 'Authorization: Bearer <access_token>' \
  --header 'Content-Type: application/json'

This is useful when you want to look up a link using your internal order ID, invoice number, or CRM reference.

API Reference: Get Payment Link by Merchant Payment Link Reference

Simplify reconciliation with merchant references

Use the merchant_payment_link_reference parameter when creating a link to attach your own identifier — such as an order ID, invoice number, or customer ID. This lets you:

• Look up payment links using your own internal IDs
• Match Pine Labs payments to your order or invoicing system
• Reconcile settlements against your records

{
  "merchant_payment_link_reference": "INV-2025-00456"
}

📘 Best practice

Always set a meaningful merchant_payment_link_reference for every link. This is required by the API and critical for reconciliation.

Payment link lifecycle

Track how your links progress through these states:

Track payments with webhooks

For real-time tracking without polling, set up webhooks. Pine Labs sends a server-to-server notification when a payment link is processed.

Key steps:

1. Configure your webhook URL in the Pine Labs Dashboard settings.
2. Verify the webhook signature to ensure the notification is authentic. See Signature Verification.
3. Process the event and update your order or invoice status.

📘 Why webhooks?

Webhooks are the most reliable way to confirm payments. They work even if the customer closes their browser before the callback redirect, or if network issues prevent the redirect.

For the full list of events, see Available Events.

Cancel a payment link

Cancel an active link that hasn't been paid:

Via API

curl --request PUT \
  --url https://pluraluat.v2.pinepg.in/api/pay/v1/paymentlink/{payment_link_id}/cancel \
  --header 'Authorization: Bearer <access_token>' \
  --header 'Content-Type: application/json'

Via Dashboard

Find the link in the Payment Links section and click Cancel.

🚧 You can only cancel a link with status CREATED or CLICKED. Links with PAYMENT_INITIATED or PROCESSED status cannot be cancelled.

API Reference: Cancel Payment Link

Resend a payment link notification

If the customer hasn't acted on the link, resend the SMS and email notification:

Via API

curl --request PATCH \
  --url https://pluraluat.v2.pinepg.in/api/pay/v1/paymentlink/{payment_link_id}/resend \
  --header 'Authorization: Bearer <access_token>' \
  --header 'Content-Type: application/json'

Via Dashboard

Find the link and click Resend.

API Reference: Resend Payment Link Notification

Monitoring best practices

See also

• Payment Links overview — features, use cases, and comparison
• After you receive payment — verification, refunds, and settlements
• Webhooks — real-time payment notifications