The Refunds section lets you initiate, track, and manage all refund operations for your Pine Labs Online transactions. Whether it's a full refund, partial refund, or a batch of returns — everything is visible in one place.

You can initiate a refund for the captured payment against an order from the dashboard. This could be done from the payments section where all the orders are listed. Use our Refunds section to manage your refunds and create a bulk refund.

Real-Time Tracking: You can monitor all the refunds initiated from your account in the refund section of the dashboard. Once a refund is initiated, it immediately appears in the transaction history, allowing you to track its progress in real time.

Refund Order ID: Pine Labs generates a refund order ID for each transaction, making it easy for you to track and reconcile the refund request.

📘 Note:

The refunds tab will be visible on the Dashboard once you initiate a refund.

Refund Options

Listed below are the refund options available through the Pine Labs dashboard.

Partial Refund: To initiate a partial refund, you must enter the amount that needs to be refunded against an order.
Full Refund: You can also initiate a full refund against an order based on your customer request and business.

📘 Note:

Before a refund is processed, a confirmation popup will appear, allowing you to review the refund details.

Refunds are initiated instantly, but the time taken for the amount to reach back the customer's account depends on the payment method and the bank's processing time.

Refer to our Refund Life Cycle documentation to learn more about refund statuses.

Refund list view

The Refunds page displays all refund transactions with key details:

Column	Description
Refund ID	Unique identifier for the refund
Order ID	Original order this refund is linked to
Merchant Reference	Your internal order reference
Refund Amount	Amount being refunded
Original Amount	Total amount of the original transaction
Status	Current refund state
Initiated Date	When the refund was created
Completed Date	When the refund was processed to the customer

Initiate a refund

From the Refunds page

Click Create Refund on the Refunds page
Enter the Order ID or Merchant Reference of the original transaction
Choose Full Refund or Partial Refund
For a partial refund, enter the refund amount
Add a reason (optional but recommended for record-keeping)
Click Submit

From a transaction detail

Go to Payments and open the transaction
Click Initiate Refund in the actions area
Follow the same full/partial refund flow

Tip: Initiating from the transaction detail page automatically fills in the Order ID and shows you the available refundable amount.

Full vs partial refunds

Type	When to use	Example
Full refund	Customer cancels the entire order	₹2,000 order → ₹2,000 refund
Partial refund	One item returned, or partial discount applied	₹2,000 order → ₹500 refund for 1 returned item

Multiple partial refunds

You can issue multiple partial refunds on the same transaction, as long as the total refunded amount doesn't exceed the original payment amount:

Code

Original payment:     ₹5,000
Partial refund #1:    ₹1,000   (remaining: ₹4,000)
Partial refund #2:    ₹2,500   (remaining: ₹1,500)
Partial refund #3:    ₹1,500   (remaining: ₹0 — fully refunded)

Refund detail view

Click any refund row to see complete details:

Section	Information
Refund summary	Refund ID, amount, status, created date, completed date
Original transaction	Order ID, payment amount, payment method, capture date
Customer info	Name, email, phone — who receives the refund
Timeline	Event log: initiated → processing → completed
Reason	Why the refund was issued

Export refund data

Apply filters to select the date range and status
Click Export in the top-right corner
Choose CSV or Excel
The file downloads with all refund details

Export fields

Field	Description
Refund ID	Pine Labs refund identifier
Order ID	Original order reference
Merchant Reference	Your internal reference
Refund Amount	Amount refunded
Original Amount	Total payment amount
Refund Type	Full or Partial
Status	Initiated, Processing, Completed, Failed
Payment Method	How the customer originally paid
Reason	Refund reason
Initiated At	Refund creation timestamp
Completed At	When refund was processed

FAQ

Can I cancel a refund after it's been initiated?

Once a refund is initiated, it cannot be cancelled. Ensure you verify the amount and order before confirming.

What happens if a refund fails?

If a refund fails, the amount is not deducted from your settlement balance. You can retry the refund from the Dashboard. Check the failure reason in the refund detail page — common causes include closed bank accounts or expired cards.

Is there a time limit for issuing refunds?

Refunds can typically be issued within 180 days of the original transaction. After this period, reach out to your Pine Labs account manager for assistance.

Can I issue a refund larger than the original amount?

No. The total refunded amount (including previous partial refunds) cannot exceed the original captured amount.

How does a refund affect my settlement?

Refund amounts are deducted from your next settlement. If the refund exceeds your pending settlement balance, the remaining amount is deducted from subsequent settlements. See Settlements for details.