Apple Pay FAQs
Frequently asked questions about accepting Apple Pay through Pine Labs Online, including supported devices, card networks, countries, and integration options.
1. What is Apple Pay?
Apple Pay is a digital wallet that allows customers to make payments using cards stored in their Apple Wallet. Customers authenticate payments using Face ID, Touch ID, or the device's authentication mechanism.
2. What are the benefits of accepting Apple Pay?
Apple Pay provides a faster and more convenient checkout experience by reducing manual card entry and payment friction. It can help merchants provide a familiar payment experience to international customers.
3. Who can accept Apple Pay through Pine Labs Online?
Eligible merchants enabled for international payments can accept Apple Pay through Pine Labs Online, subject to applicable merchant, card network, acquiring and regulatory requirements.
4. Is Apple Pay available for international payments?
Yes. Pine Labs currently supports Apple Pay for international customers.
5. Which card networks are supported?
Currently, Visa and Mastercard are supported for Apple Pay through Pine Labs Online.
6. Which countries are supported?
Apple Pay availability depends on the customer's region and Apple Pay's supported markets. Refer to the list of available markets.
7. How does a customer pay using Apple Pay?
The customer selects Apple Pay at checkout, chooses an eligible card from Apple Wallet, authenticates the payment using Face ID, Touch ID or the applicable device authentication method, and completes the payment.
8. Will Apple Pay be visible to every customer?
No. Apple Pay is displayed only when the customer has a compatible device/browser, is in a supported region, and has an eligible card added to Apple Wallet.
9. Which devices support Apple Pay?
Apple Pay is supported across compatible iPhone, iPad, Apple Watch and Mac devices. Browser compatibility also applies.
10. Does the customer need to enter card details?
No. Apple Pay allows the customer to use a card already stored in Apple Wallet, avoiding manual card entry.
11. Does the customer need to enter an OTP?
Apple Pay uses device-based authentication such as Face ID or Touch ID. An additional authentication step may still be required depending on the transaction and issuer processing.
12. What happens if Apple Pay is not available to the customer?
The customer can continue using other payment methods offered by the merchant.
13. What integration options does Pine Labs support?
Pine Labs supports multiple implementation options, including:
- Hosted Checkout
- Custom Checkout
- Web SDK
- iOS/Mobile SDK
- Payment Links
14. Do I need to change my entire checkout to accept Apple Pay?
No. Apple Pay can be integrated into the existing Pine Labs checkout experience depending on the integration model selected.
15. Can Apple Pay be offered on a website?
Yes. Pine Labs supports Apple Pay for web-based checkout experiences.
16. Can Apple Pay be offered in a mobile app?
Yes. Pine Labs provides mobile/iOS SDK options for integrating Apple Pay.
17. Can Apple Pay be offered through Payment Links?
Yes. Apple Pay is supported on Payment Links as well.
18. What if Apple Pay does not appear on the checkout page?
Developers should verify:
- Device and browser compatibility
- Customer region
- Eligible card in Apple Wallet
- Apple Pay configuration
- Merchant/domain configuration
- SDK integration
- Environment/API configuration
Apple Pay is intentionally displayed only when the required eligibility conditions are met.