General FAQs

1. What is the maximum date range for retrieving settlement data?

The maximum date range for retrieving settlement data is 60 days.

2. How many records can be retrieved per page via the API?

The API supports a maximum of 10 records per page, one page at a time.

3. For how long is historical settlement is data stored?

Historical settlement data is available for up to 6 months.

4. Is settlement data available in real-time?

Settlement data is typically available in real-time, but there can be a delay of up to 3 hours in rare cases.

Holiday Settlement FAQs

1. What are the fees associated with Weekend Settlement?

The fees include the standard Merchant Discount Rate (MDR) plus an additional weekend fee (e.g. 0.15%).
For example, a ₹1 lakh transaction would incur a ₹150 fee.

2. Is there a limit on the funds that can be settled on a bank holiday?

Yes, there is a cap on the amount that can be settled to your account on a bank holiday. This limit will be configured during the merchant onboarding process.

3. What happens if Same Day Settlements and Weekend Settlement are activated at the same time?

Both fees will be applicable during fund settlement.
For example, if a transaction is made on Saturday at 2:00 PM, it will be settled on Saturday itself by 5:30 PM. In this case, both the Same Day Settlement (SDS) fee and the Weekend Settlement (WS) fee will be applied.

4. Which days are considered holidays in the calendar?

The list of holidays will be provided to merchants at the time of activation.

5.Who should I contact if there is a delay in settlements?

Pine Labs Online ensures 100% on-time settlements. In rare instances of delays, we proactively communicate with you to keep you informed.

6. How can I deactivate this feature?

Contact your account manager or the customer support team for assistance.

7. How does Weekend Settlement differ from a standard T+1 Working Day Settlement?

The Weekend Settlement option in Pine Labs Online provides a faster settlement process compared to the standard T+1 Working Day Settlement. Here's how they differ:

Standard Settlement (T+2) with Pine Labs Online:

If a customer transacts on Saturday (Bank Holiday), the settlement follows the standard T+2 cycle.
If Monday is a working day, Pine Labs Online settles the amount to the merchant on Monday (T+2).
If Monday is a Bank Holiday, the settlement is further delayed, and Pine Labs Online settles the amount on Tuesday (T+2).

Weekend Settlement (T+1) with Pine Labs Online:

If Weekend Settlement is enabled, all transactions are settled on a T+1 basis, ensuring faster fund availability for merchants.
A transaction made on Saturday (Bank Holiday) will be settled on Sunday (T+1) instead of being delayed to Monday or Tuesday.

This feature allows you to receive settlements more quickly using Pine Labs Online, even on weekends and bank holidays, thereby improving cash flow and reducing delays in fund transfers.

Sameday Settlements FAQs

1. How is Same Day Settlement different from a normal [T+1] settlement?

A standard [T+1] settlement means that funds are credited to your bank account on the next working day (based on the bank’s calendar) after the transaction date.
For Example: If Saturday and Sunday are bank holidays, transactions made on Friday are settled on Monday, the next working day.

With Same Day Settlement (SDS), funds are credited to your account on a [T+0] basis — that is, on the same day, provided it’s a bank working day.

Transactions made on Friday are settled on Friday itself.
Transactions made on Saturday are settled the same day only if Weekend Settlement is enabled; otherwise, they are settled on Monday.
The same logic applies to other non-working days or bank holidays.

This feature allows you to receive funds faster, resulting in improved cash flow and better liquidity management.

2. What are the fees associated with Same Day Settlement?

Same Day Settlement (SDS) applies the standard Merchant Discount Rate (MDR) along with an additional same-day processing fee (for example, 0.15%).

Example:
For a transaction of ₹1,00,000, the same-day settlement fee would be ₹150, which is charged in addition to the regular MDR applicable to that payment mode.

3. Is there a limit or pre-funding requirement for Same Day Settlement?

Yes. Since Same Day Settlements are powered internally by Pine Labs, each merchant has a predefined settlement limit based on their risk profile and business requirements.
This limit is set during onboarding or while activating the SDS feature.
Any transactions that exceed this limit are automatically carried forward and settled on the next eligible working day (on a rolling basis).

💡 Pre-funding refers to the amount maintained in Pine Labs Online’s internal account to enable Same Day Settlement (SDS) payouts in advance of actual bank settlements.

4. How is it handled when payouts exceed the pre-funding amount for a specific batch?

Pre-funding is managed collectively by Pine Labs and is not tied to any specific batch or merchant. If the total payouts temporarily exceed the available pre-funding limit, the affected transactions are automatically settled on the next working day [T+1] once the funds are replenished.

5. What happens if both Same Day Settlement and Weekend Settlement are active?

If you have both Same Day Settlement (SDS) and Weekend Settlement enabled, all transactions are processed and settled on the same day — including weekends and bank holidays. Settlements may occur in multiple batches during the day. However, any transactions exceeding the configured settlement limit will be processed on the next working day [T+1]. This setup ensures you receive funds as quickly as possible throughout the entire week.

6. Which days are considered working days?

Bank working days may differ based on the acquiring bank and your location. Pine Labs Online provides you with an updated list of bank holidays and non-working days in advance via email.

7. What happens if there is a delay in Same Day Settlement?

Pine Labs Online strives to ensure timely Same Day Settlement (SDS) payouts. However, in rare cases, delays may occur due to factors such as fund unavailability or bank network issues. In such instances, Pine Labs proactively notifies you via email and WhatsApp. If SDS processing is not possible (for example, on a bank holiday), the affected transactions are automatically settled on a [T+1] basis (the next working day).

8. When are transactions settled if SDS pre-funding is exhausted?

If pre-funding is temporarily depleted, the impacted transactions will be settled on the next working day once the pre-funding amount is restored through the standard [T+1] bank settlement process.

9. When and how is the SDS MPR (Merchant Payout Report) shared?

The system automatically generates and shares an MPR report with you whenever a batch is created and payouts are initiated. Additionally, a consolidated MPR summarizing all batches for the day is automatically shared at the end of the day.

10. How can I deactivate the Same Day Settlement feature?

To deactivate the Same Day Settlement (SDS) feature, please reach out to your Account Manager or the Customer Support Team.
Deactivation TAT: 1 working day.
Reactivation: Takes effect from the next working day after approval.

11. Key Benefits of Same Day Settlement?

Faster access to working capital with same-day fund availability.
Enhanced cash flow and liquidity management.
Reduced reliance on bank working days.
Option to combine with Weekend Settlement for complete 7-day fund availability.