Once you enroll with us as a merchant, you will receive an email detailing the steps to create an account. You will be able to process payments on the successful completion of these steps.
You can write to firstname.lastname@example.org with your contact details. Our team will help you in retrieving your account details and resetting the password.
You can access real-time reports for your transactions, sales history, and other parameters through myPlutus reports. These reports are available on the web (TRM) or can be viewed on the myPlutus app. The app is freely downloadable from Google Play or App Store.
To add, edit or link a bank account to your Pine Labs account, please visit Account > Settings > Bank Account.
You will need to provide your complete bank account details for the process and it may require up to five working days for account verification and to reflect any changes made. The real-time status of the bank account verification can be viewed through your account.
You can write to email@example.com to add a new payment method to your account. Please ensure you specify your exact requirements and correct account number in your communication.
DCC by Pine Labs DCC supports a wide range of currencies including US Dollar, Pound Sterling, Euro, Yen, Swiss Franc, Singapore Dollar and Thai Baht, to name a few.
The Pine Labs POS terminal is integrated with leading mobile wallets including Google Pay, PayZapp, FreeCharge, Airtel Payments Bank, and PhonePe.
|Model||Mode of connectivity|
|Plutus Smart||4G and WiFi|
|Plutus Countertop||Fast Internet connectivity|
|Plutus Countertop||Dual connectivity - serial IP and GPRS|
|Plutus Portable||Wireless GPRS-enabled connectivity|
|Plutus Portable||Wireless WiFi and GPRS-enabled connectivity|
|Plutus Portable||Bluetooth-enabled connectivity|
Currently, our network spans over 3,700 locations in India, Malaysia, and other parts of Asia. We are working towards expanding our network to other countries. We will update this section as and when we have more information.
You can apply for activation of the EMI feature by writing to us on firstname.lastname@example.org.
You can visit our dedicated website www.paybypoints.com to know more about participating partners in our PaybyPoints program.
You can visit our dedicated website www.pineperks.in to know more about our personalized gifting solutions.
Academy by Pine Labs is a first-of-its-kind learning platform that helps merchants get certified on all types of payment transactions on our POS, learn soft-skills and more.
Training material on Academy is only accessible to our merchants. To create an account, you can write to us on email@example.com.
You can write to us on firstname.lastname@example.org with your contact details. Our team will help you in retrieving your account details and resetting the password.
Our Academy platform is free for our merchants and aimed at helping merchants to get certified on all types of payment transactions on our POS, learn soft-skills and more.
No, the training is optional and created for the benefit of merchants. Pine Labs’ certified cashiers can execute transactions more efficiently on our POS.
There is no limit to the number of users you can enroll on the Academy.
There is no stipulated period for a new user to complete training. However, at the end of each module, users must undertake a test. Users are issued certificates of training completion only on successfully clearing the test.
Academy by Pine Labs currently offers training on debit and credit card acceptance, UPI payment, BharatQR, EMI, DCC, PaybyPoints, and PinePerks. We also offer training programs on soft skills.
In addition to POS-related training, we also offer soft-skills training to users. This is a critical element as cashiers are usually the last point of contact at merchant outlets. Their approach and interaction with customers can leave a lasting impression about the merchant brand with customers. Our training program is aimed at helping merchants interact with professionalism to create customer service delight and build trust-led relationships with customers.
We offer online training material in the form of videos and documents in simple, easy-to-understand English.
For each module, users must watch all training videos to complete the training of that section.
You can download your online certificate from the Academy platform.
You can get one certificate for each training module.