Academy by Pine Labs is a first-of-its-kind learning platform that helps merchants get certified on all types of payment transactions on our POS, learn soft-skills and more.
Training material on Academy is only accessible to our merchants. To create an account, you can write to us on firstname.lastname@example.org.
You can write to us on email@example.com with your contact details. Our team will help you in retrieving your account details and resetting the password.
Our Academy platform is free for our merchants and aimed at helping merchants to get certified on all types of payment transactions on our POS, learn soft-skills and more.
No, the training is optional and created for the benefit of merchants. Pine Labs’ certified cashiers can execute transactions more efficiently on our POS.
There is no limit to the number of users you can enroll on the Academy.
There is no stipulated period for a new user to complete training. However, at the end of each module, users must undertake a test. Users are issued certificates of training completion only on successfully clearing the test.
Academy by Pine Labs currently offers training on debit and credit card acceptance, UPI payment, BharatQR, EMI, DCC, PaybyPoints, and PinePerks. We also offer training programs on soft skills.
In addition to POS-related training, we also offer soft-skills training to users. This is a critical element as cashiers are usually the last point of contact at merchant outlets. Their approach and interaction with customers can leave a lasting impression about the merchant brand with customers. Our training program is aimed at helping merchants interact with professionalism to create customer service delight and build trust-led relationships with customers.
We offer online training material in the form of videos and documents in simple, easy-to-understand English.
For each module, users must watch all training videos to complete the training of that section.
You can download your online certificate from the Academy platform.
You can get one certificate for each training module.