Frequently Asked Questions (FAQs)

1. How do I enable a new payment method on my account?

You can write to plutus.support@pinelabs.com to add a new payment method to your account. Please ensure you specify your exact requirements and correct account number in your communication.

2. Which currencies are accepted for Dynamic Currency Conversion (DCC)?

DCC by Pine Labs DCC supports a wide range of currencies including US Dollar, Pound Sterling, Euro, Yen, Swiss Franc, Singapore Dollar and Thai Baht, to name a few.

3. Which mobile wallets are integrated with Pine Labs POS terminal?

The Pine Labs POS terminal is integrated with leading mobile wallets including Google Pay, PayZapp, FreeCharge, Airtel Payments Bank, and PhonePe.

4. What is the best way to connect to Pine Labs’ server?

Model Mode of connectivity
Plutus Smart 4G and WiFi
Plutus Countertop Fast Internet connectivity
Plutus Countertop Dual connectivity - serial IP and GPRS
Plutus Portable Wireless GPRS-enabled connectivity
Plutus Portable Wireless WiFi and GPRS-enabled connectivity
Plutus Portable Bluetooth-enabled connectivity

5. In which regions can I use Pine Labs POS terminals to process payments?

Currently, our network spans over 3,700 locations in India, Malaysia, and other parts of Asia. We are working towards expanding our network to other countries. We will update this section as and when we have more information.

6. What are the terms and conditions for merchants to enable the EMI facility for customers?

To know the terms and conditions of the EMI feature, please visit Products > Affordability. For any specific queries, you can write to our support team on plutus.support@pinelabs.com.

7. How can I activate the EMI feature on my POS terminal?

You can apply for activation of the EMI feature by writing to us on plutus.support@pinelabs.com.

8. Where can I find more information about participating partners in Pine Labs PaybyPoints program?

You can visit our dedicated website www.paybypoints.com to know more about participating partners in our PaybyPoints program.

9. Where can I find more information about the personalized perks program?

You can visit our dedicated website www.pineperks.in to know more about our personalized gifting solutions.

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