Privacy Policy

1. Information and usage

This Privacy Policy explains how Pine Labs collects personal and non-personal information, classified as mandatory or voluntary and uses, discloses and protects such information through its website. 'Personal information' is data that can be used to uniquely identify or contact a single person ("Personal information"). Personal information for the purposes of this policy shall include, but not limited to, information regarding your name, address, telephone number, date of birth, gender, e-mail address, etc.

You may need to provide Pine Labs your personal information during the course of using some services of Pine Labs, for instance, creating a user ID, providing information in your account while registering with us, or providing financial information while making an online purchase, uploading content, participating in any online survey or contest, communicating with Pine Labs customer service by phone, email or otherwise, and providing reviews for the content available on the website.

In an effort to make our services effective, certain information may be collected each time you visit the website. Such information may be stored in server logs. These encrypted statistics do not identify you personally, but provide us information regarding your visit to the website, the type of user who is accessing our website and certain browsing activities by you. This data may include: IP address of your server from where the website is being accessed, the type of browser (Internet Explorer, Firefox, Opera, Google Chrome, etc.) and operating system being used, and the website you last visited before visiting our website. The duration of your stay on our website is also stored in the session along with the date and time of your access. These data are used by Pine Labs to understand the use and number of users visiting the website. Some of the information related to the website and your visit to the website may be shared by the sponsors, investors, advertisers, developers and strategic business partners of Pine Labs and some associates in order to enhance and grow our business and the website. We assure that this information will never include any of your personalinformation. This anonymous information is collected through the use of a many different resources, which are industry standard technology used by most major websites.

When you use the website, Pine Labs servers (which may be hosted by a third party service provider) may collect information indirectly and automatically about your activities on the website; for instance by way of cookies. A cookie is a small amount of data that is sent to a user's browser from a web server and is eventually stored on a user's computer hard drive. This anonymous information is maintained distinctly and is not linked to the personal information you submit to Pine Labs.

Whether you want your web browser to accept cookies or not is up to you. If you haven't changed your computer's settings, most likely your browser already accepts cookies. If you choose to decline cookies, you may not be able to fully experience all features of the website. You can also delete your browser cookies or disable them entirely, but this may significantly impact your experience with the website and may make parts of the website non-functional or inaccessible. We recommend that you leave them turned on.

Pine Labs DOES NOT trade or sell your personal information in any manner, except as specified herein or if express consent is sought from you.

Personal information provided by you is used only:

(a) To facilitate your use of the website;

(b) To respond to your inquiries or fulfil your requests for information about the various services;

(c) To provide you with information about Pine Labs products/services and to send you information, materials, and offers from Pine Labs;

(d) To send you important information regarding the website and/or changes to Pine Labs' terms & conditions, policies or other administrative information;

(e) To send you surveys and marketing communications that Pine Labs believes may be of interest to you;

(f) To personalize your experience on the website by presenting advertising, products and offers tailored for you;

(g) To help you address your problems with the website including addressing any technical problems;

(h) For proper administering of the website;

(i) To protect the integrity of the website;

(j) To respond to judicial processes and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law.

You acknowledge that apart from your personal information, if you upload any content on the website that contains information including your personal information, the same may be available to other users of the website. Pine Labs will not be liable for the disclosure and dissemination of such personal information to third parties.

Pine Labs may disclose aggregated information about the use of the website, but it will never contain personal information. Pine Labs does not disclose personal information to third parties in the normal course of operations. However, in situations when Pine Labs is legally obligated to disclose information to the government or other third parties, Pine Labs will do so.

Pine Labs implements standard measures to protect against unauthorized access to and unlawful interception of personal information. However, no internet site can fully eliminate security risks.

2. Shared personal information

You are required to submit your information at the time of making an online purchase on the website. Pine Labs uses an online payment gateway that is operated by a third party and the information that you share with Pine Labs is transferred and shared with such third party payment gateway operator. The said operator may also have access to your online purchase history/details of purchases that you make from the website.

Extremely sensitive information like your credit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. You are advised, however, that internet technology is not 100% safe and you should exercise discretion on using the same.

3. Security

Pine Labs strives to ensure the security, integrity and privacy of your personal information and to protect your personal information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, Pine Labs adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where Pine Labs stores your personal data.

Pine Labs is not responsible for any breach of security or for any actions of any third parties that receive your personal information. The website is also linked to many other sites and we are not/shall be not responsible for their privacy policies or practices as it is beyond our control.

4. Disclosure

Pine Labs will use information only in accordance with the policy under which the information was collected unless we have received explicit authorization.

Pine Labs may disclose any information Pine Labs may have about you (including your identity) if Pine Labs determines that such disclosure is necessary in connection with any investigation or complaint regarding your use of the website, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Pine Labs rights or property, or the rights or property of users of the website, including Pine Labs customers. Pine Labs reserves the right at all times to disclose any information that Pine Labs deems necessary to comply with any applicable law, regulation, legal process or government request. Pine Labs may also disclose your information when Pine Labs determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.

You acknowledge and agree that Pine Labs may preserve any communication between you and Pine Labs through the website or any service, and may also disclose such data if required to do so by law or if Pine Labs determines that such preservation or disclosure is reasonably necessary to: (1) comply with legal process; (2) enforce this policy; (3) respond to claims that any such data violates the rights of others; or (4) protect the rights, property or personal safety of Pine Labs, its employees, users of or visitors to the website, and the public.

5. User discretion

You can always choose not to provide information and in such cases, if the information required is classified as mandatory, you will not be able to avail that part of the services, features or content.

You can add or update your personal Information on a regular basis. When you update information, Pine Labs will keep a copy of the prior version for its records.

Pine Labs may send direct advertisement mailers or messages to you at the address or phone number given by you. Pine Labs respects your privacy and if you do not want to receive e-mail or other communications from Pine Labs, please report at online.support@pinelabs.com.

The 'Help' portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Further, you can also disable or delete similar data used by browser add-ons, such as flash cookies, by changing the add-ons settings or visiting the website of its manufacturer. However, as cookies allow you to take advantage of some of the website's features, some of the website's features and services may not function properly if your cookies are disabled. It is therefore recommended that you leave the cookies turned on.

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