---
title: EMI Errors
slug: developer-tools/error-codes/emi
excerpt: >-
Learn more about the error codes associated with EMI payments, including brief
descriptions and their causes.
hidden: false
sidebar_order: 5
metadata:
title: "EMI Payment Error Codes — Installment Payment Errors | Pine Labs"
description: >-
Complete EMI error code reference for Pine Labs. Troubleshoot credit EMI, debit EMI, and cardless EMI failures with detailed error descriptions and solutions.
keywords: "EMI errors, EMI error codes, installment payment errors, EMI transaction failures, credit EMI errors, debit EMI errors, cardless EMI issues"
robots: index
---
The list below is the top error codes associated with **EMI** payments, along with their corresponding reasons and descriptions.
[block:html]
{
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Error Message
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Payment acquirer not supported for this transaction.
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\n
Source: INTERNAL
\n\t\t\t\t\t\t\t\t\t\n
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Error Message
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Total cart value is higher than approved EMI loan.
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Source: INTERNAL
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Error Message
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Allowed refund threshold crossed.
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Source: INTERNAL
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Error Message
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Combined refund value is more than original transaction.
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Source: INTERNAL
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Error Message
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Multiple offers used already with this card.
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Source: INTERNAL
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Error Message
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You have reached your discount quota.
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Source: INTERNAL
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Error Message
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Subvention-based transactions exceeded.
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Source: INTERNAL
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Error Message
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Offer already used with this card/customer.
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Source: INTERNAL
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Error Message
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Product Mismatch with the order.
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Source: INTERNAL
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Error Message
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This card is not eligible for the selected offer.
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Source: INTERNAL
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Error Message
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Card network could not be recognized.
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Source: INTERNAL
\n
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Error Message
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Cashback is already applied and can't be combined with this offer.
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\n
Source: INTERNAL
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Error Message
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Buyback is not available for this product.
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Source: INTERNAL
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Error Message
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Cancelling the EMI booking failed.
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Source: INTERNAL
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\n\t\t\t
\n \n
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Error Message
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No offers available for the selected mobile number or payment provider.
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\n
Source: INTERNAL
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Error Message
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Credit card limit verification failed.
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Source: INTERNAL
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Error Message
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This card doesn't support EMI or offer options.
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\n
Source: INTERNAL
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Error Message
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Credit card balance couldn't be verified.
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Source: INTERNAL
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Error Message
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Unable to block credit limit for cardless EMI.
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Source: INTERNAL
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Error Message
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Unable to release credit hold after cancellation.
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Source: INTERNAL
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Error Message
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You're not eligible for this EMI or offer.
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\n
Source: INTERNAL
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\n \n
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Error Message
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Your card limit could not be blocked.
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\n
Source: INTERNAL
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Error Message
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Couldn't verify debit card limits.
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\n
Source: INTERNAL
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\n \n
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Error Message
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Limit verification incomplete; action needed.
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\n
Source: INTERNAL
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\n \n
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\n
Error Message
\n
\n
Card limit release failed.
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\n
Source: INTERNAL
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\n \n
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Error Message
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EMI transaction supports only one brand in cart.
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\n
Source: INTERNAL
\n
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\n \n
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Error Message
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You're not eligible for the selected EMI/offer.
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\n
Source: INTERNAL
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\n \n
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Error Message
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\n
Velocity Rule is not present for this Brand.
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\n
Source: INTERNAL
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\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Couldn't complete EMI booking.
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\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
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Error Message
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Imei Blocking can't be performed on REFUNDED/VOIDED state.
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\n
Source: INTERNAL
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\n \n
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Error Message
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Imei blocking can't be performed as all the instances for the product are REFUNDED/VOIDED.
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\n
Source: INTERNAL
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\n \n
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Error Message
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Unable to secure device for EMI.
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Source: INTERNAL
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Error Message
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The entered IMEI does not belong to dealer.
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Source: INTERNAL
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\n \n
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Error Message
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Imei Skipping can't be performed on REFUNDED/VOIDED state.
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\n
Source: INTERNAL
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\n \n
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Error Message
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A system issue occurred while unblocking this product.
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Source: INTERNAL
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Error Message
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The product couldn't be unlocked for new EMI.
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\n
Source: INTERNAL
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\n \n
\n \n \n
\n
Error Message
\n
\n
Problem validating device IMEI.
\n
IMEI validation failed for the requested product.
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\n
Source: INTERNAL
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\n \n
\n \n \n
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Error Message
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IMEI validation is not applicable for the requested product.
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Source: INTERNAL
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Error Message
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The requested product is out of stock.
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Source: INTERNAL
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\n \n
\n \n \n
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Error Message
\n
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A technical error occurred during processing.
\n
Internal Server Error.
\n
Technical Issue.
\n
Failed to parse error response.
\n
Failed to parse response from the server.
\n
\n
Source: INTERNAL
\n
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\n \n
\n \n \n
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Error Message
\n
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The EMI block/unblock action requested is invalid.
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\n
Source: INTERNAL
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Error Message
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The card number or details entered seem incorrect.
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Source: INTERNAL
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Error Message
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Dealer code is invalid or inactive.
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Source: INTERNAL
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Error Message
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The entered down payment is too high and exceeds the allowed percentage of the total price.
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Source: INTERNAL
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\n \n
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Error Message
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EMI loan amount is not valid.
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\n
Source: INTERNAL
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Error Message
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Total amount is not eligible for EMI.
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\n
Source: INTERNAL
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\n
\n \n
\n \n \n
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Error Message
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This payment method is not supported for EMI.
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\n
Source: INTERNAL
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\n \n \n
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Error Message
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The chosen payment type is not supported.
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Source: INTERNAL
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\n \n
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Error Message
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One or more products have mismatched prices.
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Source: INTERNAL
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\n \n
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Error Message
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This brand is not eligible for EMI offers.
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\n
Source: INTERNAL
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\n \n
\n \n \n
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Error Message
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Product info is missing or incorrect.
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Source: INTERNAL
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Error Message
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The amount can't be refunded as entered.
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\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Something seems wrong with your request.
\n
Token transaction not supported for this offer/Card.
\n
Token transaction is not allowed for DEBIT_EMI.
\n
Merchant ID is missing.
\n
card last4digits is required.
\n
Registered mobile number is required for UPI payment mode.
\n
Offer not applicable for payment method.
\n
Transaction not supported for PGATPOS validation.
\n
\n
Source: INTERNAL
\n
\n
\n \n
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Error Message
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The request type is not supported for this endpoint.
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Source: INTERNAL
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Error Message
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We received an invalid response from the brand.
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Source: INTERNAL
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Error Message
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Couldn't lock the product on selection.
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\n
Source: INTERNAL
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\n \n
\n \n \n
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Error Message
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This Serial number is invalid.
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\n
Source: INTERNAL
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\n
\n \n
\n \n \n
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Error Message
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Issue with transaction amount.
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Source: INTERNAL
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Error Message
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The SKU code provided seems incorrect.
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Source: INTERNAL
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Error Message
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Store ID is invalid or inactive.
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Source: INTERNAL
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Error Message
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Order amount doesn't qualify for EMI.
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Source: INTERNAL
\n
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\n \n
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Error Message
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Cancellation amount exceeds or doesn't match original value.
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Source: INTERNAL
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Error Message
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Bank or issuer doesn't support this offer.
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\n
Source: INTERNAL
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\n \n
\n \n \n
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Error Message
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\n
Error occurred while mapping the response.
\n
\n
Source: INTERNAL
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\n
\n \n
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Error Message
\n
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Convenience fee is not present in the system.
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\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
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The transaction request is incomplete.
\n
product_details are required for this offer.
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\n
Source: INTERNAL
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\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Mobile number needed for EMI/payment.
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\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
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Error Message
\n
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The system found more than one fee setup for the selected card type, which is not allowed.
\n
\n
Source: INTERNAL
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\n
\n \n
\n \n \n
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Error Message
\n
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Offer budget exceeded for the requested offer. Please try again with different offer.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
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Error Message
\n
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Offer details issuer parameters are invalid.
\n
Offer details tenure is invalid.
\n
Offer details are invalid.
\n
Offer details issuer name is invalid.
\n
Offer details issuer id is invalid.
\n
\n
Source: INTERNAL
\n
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\n \n
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Error Message
\n
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The selected offer has expired.
\n
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Source: INTERNAL
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Error Message
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The selected offer is no longer valid.
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\n
Source: INTERNAL
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\n \n
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Error Message
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Merchant has no active offers set.
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Source: INTERNAL
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\n \n
\n \n \n
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Error Message
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Invalid offer selected.
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Source: INTERNAL
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Error Message
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This transaction step isn't allowed.
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\n
Source: INTERNAL
\n
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\n \n
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\n
Error Message
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This product is already blocked.
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Source: INTERNAL
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\n \n
\n \n \n
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Error Message
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The product is already unblocked.
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\n
Source: INTERNAL
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\n \n
\n \n \n
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Error Message
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We couldn't find the referenced order.
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Source: INTERNAL
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\n \n
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Error Message
\n
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Unblocking this order is not permitted for the requested action.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
You cannot combine cardless EMI with another card-based EMI in one transaction.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
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Incorrect OTP entered.
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Source: INTERNAL
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\n \n \n
\n
Error Message
\n
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Card token couldn't be matched to a card.
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\n
Source: INTERNAL
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\n
\n \n
\n \n \n
\n
Error Message
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Payment method info is invalid or incomplete.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Perform-imei not applicable as one of the requested product is not present in the system.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
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Error Message
\n
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A valid mobile number is required to check eligibility for EMI offers in Cardless schemes.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
This product is already sold or tied to a prior EMI.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Product is already skipped.
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\n
Source: INTERNAL
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\n \n
\n \n \n
\n
Error Message
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Product not available for this transaction.
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\n
Source: INTERNAL
\n
\n
\n \n
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\n
Error Message
\n
\n
The product is already released and available for EMI.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Something wrong with product pricing.
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\n
Source: INTERNAL
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\n
\n \n
\n \n \n
\n
Error Message
\n
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Product is unavailable or already linked to another transaction.
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\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Product is missing or not linked to EMI/offer.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Product details are incomplete or invalid.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Product has been used maximum allowed times for EMI/offers.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
This product was never locked for EMI and can't be unblocked.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Product serial number mismatch/not-present for one of the requested product id.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Product info seems incorrect.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
EMI or Offer program type is inactive.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
The required EMI/offer type is not configured for this merchant.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Time limit for refund has passed.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Refund wasn't processed successfully.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Refund can't be done on this card.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Couldn't send OTP.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
We couldn't send you the payment link.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
The serial number does not match the product model provided.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Serial number validation could not be completed for this product.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Skip-imei not applicable as the requested product is not present in the system.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
The requested SKU is not present in inventory.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
The provided token could not be found.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Your transaction session expired due to inactivity.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Unblocking this product isn't allowed in its current state.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
The transaction couldn't be processed.
\n
Refunds are not allowed for this issuer.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
There is an issue in VPA fetch service. Please try again later.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
VPA not found for provided registered mobile number
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Card or account spending limits exceeded.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Too many transactions or volume used.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Spend/transaction monitoring required.
\n
\n
Source: INTERNAL
\n
\n
\n \n
\n \n \n
\n
Error Message
\n
\n
Any velocity rule is not applicable on this product.