Frequently Asked Questions (FAQs)

1. How do I create an account?

Once you enroll with us as a merchant, you will receive an email detailing the steps to create an account. You will be able to process payments on the successful completion of these steps.

2. I have forgotten the login credentials for my account. How do I retrieve them?

You can write to plutus.support@pinelabs.com with your contact details. Our team will help you in retrieving your account details and resetting the password.

3. How can I access reports for my account?

You can access real-time reports for your transactions, sales history, and other parameters through myPlutus reports. These reports are available on the web (TRM) or can be viewed on the myPlutus app. The app is freely downloadable from Google Play or App Store.

4. How do I add, edit, or link a bank account to my Pine Labs account?

To add, edit or link a bank account to your Pine Labs account, please visit Account > Settings > Bank Account.

You will need to provide your complete bank account details for the process and it may require up to five working days for account verification and to reflect any changes made. The real-time status of the bank account verification can be viewed through your account.

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