Pine Labs :: Fleet Management

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Pine Labs currently manages the Fleet Card System for 3.5 million cardholders, at 10,000 outlets, processing 80 million transactions annually. As the Indian market leader, we combine a track record of installing and managing a robust technology platform in the challenging environment of an emerging market with unparalleled feature richness demanded by our end-users.

Key Benefits of Pine Labs Fleet Management system

Online account management system
Purchase control limits – driver level
Vehicle identification and tracking
Easy-to-use web interfaces
Automated daily, weekly and monthly Fleet Operator sales reporting
Real-time alerts on driver and vehicle status
Flexible architecture supports magnetic stripe cards, smartcards, vehicle RFID tag
Integrates with any fuel station architecture – offline and online; EDC or OPT or CRIND
Extensible to Loyalty and Promotion Program
Integrated with SAP for automation of accounting reconciliation

Key features:

Account Management System : - The Account Management module simplifies and secures the management of payments between Fleet Operator, Driver and Petroleum Company. Cash management can be administered on a postpaid model, wherein each Fleet Operator receives consolidated billing invoice at the end of a predefined billing cycle.
Centralized Purchase Controls : - In addition to cash management, the Fuel Operator can configure transaction rules at the driver level to ensure fueling efficiency. Fueling limits can be set by for example geographic location of petrol outlet or volume allowed per transaction etc.
Cardholder Lifecycle Management : - Pine Labs provides end-to-end cardholder management, from customer enrollment and card production, through account management and termination. Our system is designed to run on either magnetic stripe cards or smartchip cards – depending on the needs of each customer.
Secure Transaction Processing : - Pine Labs Fleet Card Management System controls various transaction types at the petrol station. The transaction can be processed offline (transaction processed between Card and Reader Terminal) or online (transaction processed between Card and central Host), depending on outlet infrastructure.
Terminal Management : - In our experience, Petroleum Companies operate various technology architectures across their network for fuel stations. Therefore, our Fleet Card Management System is designed for interoperability with any architecture. It supports card acceptance via stand-alone EDC-based Reader Terminals; integrated EDC Terminal with Outdoor Payment Terminals; and integrated Card Reader in Dispenser set ups.
Real-Time Alerts and Velocity Checks : - Real-time alerts play a critical differentiator. Our system supports SMS, email and web interface alerts that are tailored to each users responsibilities. Alerts are configured to User requirements and typically include:
Suspicious behavior –
- any velocity check invoked
- Low balance on Card
- Low balance on Account
- Vehicle status change
- Scheduled maintenance reminders
In-Depth Reporting : - Reports are generated by the system both for Petroleum Company and for Fleet Operators. Reports can be on-demand (triggered by a User using web interface) or static (delivered via email at specified intervals).
Customer Contact Centre : - Pine Labs Fleet Card Management System provides a complete Contact Centre management module, using intuitive web interfaces to the central Host and quick retrieval of relevant data. User access is defined based on permission levels, which ensures that responsibilities are allocated only to authorized Users.
Vehicle RFID Tagging for Secure Dispensing : - Pine Labs Fleet Card Management System supports the most advanced fueling solution, a closed-loop “locked” dispensing system based on vehicle RFID identification. The challenge is to identify and fuel each vehicle automatically, without possibility of human intervention and tampering. This is accomplished through unique tagging of each vehicle and each pump nozzle.
Integrated Loyalty and Promotions Program : - Pine Labs Fleet Card Management System is also integrated with a holistic loyalty and promotion program